About me
About me
About me
I am currently a Product Designer at Vivint Smart Home, where I strive to create user-friendly and visually engaging experiences. I think every decision should be research-backed, even if the research is scrappy. My goal is to blend functionality with aesthetics, ensuring that every interaction feels effortless and meaningful.
I previously worked in fashion design and I continue to sew original garments as a hobby.
Beyond design, I love mountain biking, skiing, and hiking.
Check out my resume below.
I am currently a Product Designer at Vivint Smart Home, where I strive to create user-friendly and visually engaging experiences. I think every decision should be research-backed, even if the research is scrappy. My goal is to blend functionality with aesthetics, ensuring that every interaction feels effortless and meaningful.
I previously worked in fashion design and I continue to sew original garments as a hobby.
Beyond design, I love mountain biking, skiing, and hiking.
Check out my resume below.
I am currently a Product Designer at Vivint Smart Home, where I strive to create user-friendly and visually engaging experiences. I think every decision should be research-backed, even if the research is scrappy. My goal is to blend functionality with aesthetics, ensuring that every interaction feels effortless and meaningful.
I previously worked in fashion design and I continue to sew original garments as a hobby.
Beyond design, I love mountain biking, skiing, and hiking.
Check out my resume below.
Jenny Eckles
Senior Product Designer
Jenny Eckles
Senior Product Designer
Email | (860)941-4802 | linkedIn
Product Designer of 6+ years working on complex, high-stakes product experiences across consumer apps, connected hardware, and internal operational tools. Experienced turning technical workflows, system logic, and edge-case-heavy experiences into intuitive products that improve trust, comprehension, and task success. Experienced in 0→1 product development, ambiguous problem spaces,
and cross-functional collaboration. Co-inventor on three patents pending in smart home systems.
Email | (860)941-4802 | linkedin
Product Designer of 6+ years working on complex, high-stakes product experiences across consumer apps, connected hardware, and internal operational tools. Experienced turning technical workflows, system logic, and edge-case-heavy experiences into intuitive products that improve trust, comprehension, and task success. Experienced in 0→1 product development, ambiguous problem spaces, and cross-functional collaboration. Co-inventor on three patents pending in smart home systems.
Email | (860)941-4802 | linkedin
Product Designer of 6+ years working on complex, high-stakes product experiences across consumer apps, connected hardware, and internal operational tools. Experienced turning technical workflows, system logic, and edge-case-heavy experiences into intuitive products that improve trust, comprehension, and task success. Experienced in 0→1 product development, ambiguous problem spaces, and cross-functional collaboration.
Co-inventor on three patents pending in smart home systems.
EXPERIENCE
UX Designer II | Vivint Smart Home - NRG
Dec 2023 - Present
Led 0→1 product design strategy and end-to-end execution for a new thermostat ecosystem spanning on-device UI, home hub flows, mobile app flows, and setup experiences for ~2M users, simplifying complex HVAC behaviors, connectivity states, and configuration logic into clearer, more intuitive workflows, resulting in a 67% reduction in task time (52s → 17s) and an increase in task success from 50% to 98% compared to the previous thermostat product
Owned strategy and redesign of a technician installation workflow for Vivint’s flagship thermostat, transforming an error-prone setup into a guided system with validation, incompatibility checks, and auto-programming; projected to reduce install errors by 60% and lower annual home-damage claims by ~$320K.
Designed proactive support experiences for thermostat failure scenarios, helping users understand and recover from runaway heating issues through clearer system feedback, support escalation, and reduced user burden in high-stakes moments, resulting in 75% decrease in call volume over 3 months
Co-inventor on three patents pending related to smart thermostat systems and interaction design
UX Designer I | Vivint Smart Home - NRG
Sep 2022 - Dec 2023
Led foundational research and synthesis in ambiguous problem spaces with Product and Industrial Design, uncovering how users perceive and define comfort; translated insights into product strategy and experience principles
Redesigned interaction models and information architecture for legacy thermostat controls across mobile and hardware, creating a cohesive, system-level experience across digital and physical touchpoints
Improved multi-device usability by simplifying navigation and interaction patterns; reduced task time from 9s to 3s, increased comprehension from 5% to 72%, and achieved 100% task success through data-driven design decisions
UX Design Intern | Vivint Smart Home - NRG
June 2022 - Sept 2022
Supported 0→1 lighting control experiences within the mobile app, including on/off, brightness, color, and temperature controls, translating complex device capabilities into intuitive user interactions
Conducted foundational discovery research using card sorting and mind mapping to inform IA decisions and align features to user mental models
Built interactive prototypes in ProtoPie to simulate real-world interactions and validate design decisions with user testing
Graphic Designer | Rhone
Nov 2020 - June 2022
Joined as a graphic designer supporting lifecycle marketing, retail, and brand campaigns before expanding scope into user experience design
Led design of Commuter Pant Fit Guide, creating structured comparison framework across five flagship styles to reduce decision time (click-to-purchase) by 17% and return rates by 14%
Increased add to cart rate by 11% by redesigning product detail pages to improve above-the-fold clarity, introducing modular icon systems and technical callouts translating complex product technology into scannable, benefit-driven layouts to improve product comprehension and purchase confidence
User Experience Designer | Smash.ai (Contract)
June 2020 - October 2020
Designed early-stage concepts and wireframes for a marketing analytics dashboard helping real estate agents understand and optimize their advertising funnel
Simplified complex marketing data (impressions, searches, clicks, and lead capture) into a clear results page with actionable campaign recommendations and geo-targeting controls
EDUCATION
BS Multi-Disciplinary Design | University of Utah
AAS Fashion Design | Fashion Institute of Technology
EXPERIENCE
UX Designer II | Vivint Smart Home - NRG
Dec 2023 - Present
Led 0→1 product design strategy and end-to-end execution for a new thermostat ecosystem spanning on-device UI, home hub flows, mobile app flows, and setup experiences for ~2M users, simplifying complex HVAC behaviors, connectivity states, and configuration logic into clearer, more intuitive workflows, resulting in a 67% reduction in task time (52s → 17s) and an increase in task success from 50% to 98% compared to the previous thermostat product
Owned strategy and redesign of a technician installation workflow for Vivint’s flagship thermostat, transforming an error-prone setup into a guided system with validation, incompatibility checks, and auto-programming; projected to reduce install errors by 60% and lower annual home-damage claims by ~$320K.
Designed proactive support experiences for thermostat failure scenarios, helping users understand and recover from runaway heating issues through clearer system feedback, support escalation, and reduced user burden in high-stakes moments, resulting in 75% decrease in call volume over 3 months
Co-inventor on three patents pending related to smart thermostat systems and interaction design
UX Designer I | Vivint Smart Home - NRG
Sep 2022 - Dec 2023
Led foundational research and synthesis in ambiguous problem spaces with Product and Industrial Design, uncovering how users perceive and define comfort; translated insights into product strategy and experience principles
Redesigned interaction models and information architecture for legacy thermostat controls across mobile and hardware, creating a cohesive, system-level experience across digital and physical touchpoints
Improved multi-device usability by simplifying navigation and interaction patterns; reduced task time from 9s to 3s, increased comprehension from 5% to 72%, and achieved 100% task success through data-driven design decisions
UX Design Intern | Vivint Smart Home - NRG
June 2022 - Sept 2022
Supported 0→1 lighting control experiences within the mobile app, including on/off, brightness, color, and temperature controls, translating complex device capabilities into intuitive user interactions
Conducted foundational discovery research using card sorting and mind mapping to inform IA decisions and align features to user mental models
Built interactive prototypes in ProtoPie to simulate real-world interactions and validate design decisions with user testing
Graphic Designer | Rhone
Nov 2020 - June 2022
Joined as a graphic designer supporting lifecycle marketing, retail, and brand campaigns before expanding scope into user experience design
Led design of Commuter Pant Fit Guide, creating structured comparison framework across five flagship styles to reduce decision time (click-to-purchase) by 17% and return rates by 14%
Increased add to cart rate by 11% by redesigning product detail pages to improve above-the-fold clarity, introducing modular icon systems and technical callouts translating complex product technology into scannable, benefit-driven layouts to improve product comprehension and purchase confidence
User Experience Designer | Smash.ai (Contract)
June 2020 - October 2020
Designed early-stage concepts and wireframes for a marketing analytics dashboard helping real estate agents understand and optimize their advertising funnel
Simplified complex marketing data (impressions, searches, clicks, and lead capture) into a clear results page with actionable campaign recommendations and geo-targeting controls
EDUCATION
BS Multi-Disciplinary Design | University of Utah
AAS Fashion Design | Fashion Institute of Technology
Jenny Eckles 2026
Jenny Eckles 2026